Privacy Policy

1. Data Controller

Verywell Casino acts as the data controller responsible for your personal information. We determine the purposes and means by which your data is processed. Any enquiries relating to data handling may be directed to our Data Protection Officer via the contact details provided in your account dashboard.

2. Information We Collect

We collect personal data through various interactions with our services. The categories of data we process include:

• Identity data: full name, date of birth, username
• Contact data: email address, phone number, residential address
• Financial data: payment method details, transaction history, deposit and withdrawal records
• Verification data: copies of government-issued identification documents, proof of address
• Technical data: IP address, browser type, device identifiers, login timestamps
• Usage data: pages visited, session duration, game history, betting patterns
• Communications data: records of correspondence with our support team

Some data categories are collected automatically when you use our website. Others are provided directly by you during registration or verification procedures.

3. Legal Basis for Processing

All data processing at Verywell Casino is carried out on one or more of the following legal grounds:

• Contractual necessity - to fulfil our obligations under the terms of service agreement
• Legal obligation - to comply with anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and UKGC licensing conditions
• Legitimate interests - to detect fraud, ensure platform security, and improve service functionality
• Consent - where you have explicitly agreed to receive marketing communications

Where processing is based on consent, you retain the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

4. How We Use Your Data

Verywell Casino processes personal data for the following purposes:

• Creating and managing your account
• Verifying your identity and age in accordance with regulatory requirements
• Processing financial transactions and preventing fraudulent activity
• Providing customer support and responding to enquiries
• Complying with responsible gambling obligations, including self-exclusion and limit management
• Sending account-related notifications and, where consent is given, promotional communications
• Conducting internal analytics to maintain and improve service quality
• Meeting statutory reporting requirements imposed by regulatory authorities

5. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with:

• Payment processors - to facilitate deposits and withdrawals
• Identity verification providers - to conduct KYC and AML checks
• Regulatory bodies - including the UK Gambling Commission, where required by law
• Fraud prevention agencies - to protect against unlawful activity
• IT service providers - for hosting, analytics, and security infrastructure

All third-party processors are contractually bound to handle your data in compliance with applicable data protection legislation.

6. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected. In line with UKGC requirements, transactional and identity records are generally retained for a minimum of five years following account closure. Technical and usage data may be stored for shorter periods as determined by operational requirements.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access - to obtain a copy of the data we hold about you
• Right to rectification - to correct inaccurate or incomplete information
• Right to erasure - to request deletion of your data, subject to legal retention obligations
• Right to restriction - to limit how your data is processed in certain circumstances
• Right to data portability - to receive your data in a structured, machine-readable format
• Right to object - to processing based on legitimate interests or for direct marketing

Requests to exercise any of the above rights should be submitted through your registered account. We will respond within 30 days.

8. Cookies

Verywell Casino uses cookies and similar tracking technologies to maintain session integrity, analyse usage patterns, and deliver relevant content. A separate Cookie Policy, accessible within the website settings, provides full details of the cookies we deploy and instructions for managing your preferences.

9. Security Measures

We apply technical and organisational security measures appropriate to the sensitivity of the data processed. These include encryption of data in transit, access controls, and regular security assessments. No transmission over the internet is entirely risk-free; however, we take all reasonable steps to protect your information.

10. Changes to This Policy

Verywell Casino reserves the right to update this Privacy Policy at any time. Where changes are material, registered users will be notified by email or through an in-account notification. Continued use of our services following any update constitutes acceptance of the revised policy.